Managing Payment Methods
Managing Payment Methods
TraderNest uses Stripe for secure payment processing. This guide covers how to update your payment method, view your invoices, handle failed payments, and understand what payment methods are supported.
Supported Payment Methods
TraderNest accepts the following payment methods through Stripe:
- Credit cards — Visa, Mastercard, American Express, Discover
- Debit cards — Most debit cards with a Visa or Mastercard logo
All payments are processed securely through Stripe. TraderNest never stores your full card number or CVV — this information is handled entirely by Stripe's PCI-compliant infrastructure.
How to Update Your Payment Method
Open Billing Settings
Navigate to Settings in the left sidebar, then click the Billing tab.
View Current Payment Method
Under the Payment Method section, you will see your current card on file, showing the card brand (e.g., Visa) and the last four digits.
Update Your Card
Click Update Payment Method. A secure Stripe form will appear where you can enter your new card details: card number, expiration date, and CVV.
Save the New Card
Click Save to confirm. Your new card will be used for all future billing. The old card is removed from your account.
Viewing Invoices and Payment History
Open Billing Settings
Navigate to Settings → Billing.
View Invoice History
Scroll down to the Invoices section. You will see a list of all past invoices, each showing the date, amount, plan name, and payment status (Paid, Failed, or Pending).
Download an Invoice
Click the Download button next to any invoice to download it as a PDF. Invoices include all the details you need for accounting or tax purposes: your name, the invoice date, the amount charged, the plan name, and the billing period.
Failed Payments
If a scheduled payment fails (for example, due to an expired card, insufficient funds, or a card decline), here is what happens:
- Immediate notification — You will receive an email from TraderNest notifying you of the failed payment.
- Grace period — Your plan remains active for a short grace period (typically 3-7 days) while Stripe retries the payment.
- Automatic retries — Stripe will automatically retry the payment up to 3 times over the next several days.
- If all retries fail — Your subscription will be paused, and your account will be downgraded to the Free plan. You will not lose any data — your trades, strategies, and settings are all preserved.
- To resolve — Update your payment method in Settings → Billing → Update Payment Method, then click Retry Payment or re-subscribe to your plan.
Billing Emails
TraderNest sends the following billing-related emails:
- Payment confirmation — After each successful payment, you receive a confirmation email with a link to your invoice.
- Failed payment notice — When a payment fails, with instructions on how to update your card.
- Upcoming renewal reminder — A few days before your annual subscription renews, so there are no surprises.
- Plan change confirmation — When you upgrade, downgrade, or cancel your plan.
All billing emails are sent from [email protected]. If you are not receiving them, check your spam or junk folder and add this address to your contacts.
Frequently Asked Questions
Can I get a refund?
TraderNest offers refunds on a case-by-case basis. If you are unsatisfied with your subscription, contact us at [email protected] within 14 days of your payment. We will do our best to resolve your concern or process a refund.
Is my payment information secure?
Yes. All payment processing is handled by Stripe, which is PCI Level 1 certified (the highest level of security certification in the payments industry). TraderNest never sees or stores your full card number.
Can I use PayPal?
Currently, we only accept credit and debit cards through Stripe. We are exploring additional payment methods for the future. If you need an alternative, contact us at [email protected].
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